Apart from the unnamed passenger, Iwarah added that the airline was also reviewing about 14 cases of other unruly passenger behaviours to determine the appropriate sanction to mete out to them.
An unnamed air traveler on Air Peace Airlines has been blacklisted by the carrier for unruly behaviour.
The airline also said that it was reviewing the case of other 14 passengers who had at different times displayed unruly behaviours to its staff and other passengers.
Blacklisting of passengers by airlines would prevent such air traveller from flying with such carrier in any airport it operates into.
The spokesman of Air Peace in a statement today, said that the management decided to sanction the unnamed passenger after it destroyed its check-in system at the General Aviation Terminal (GAT) of the Murtala Muhammed Airport, Lagos.
According to him, he said the passenger had complained of slow check-in process by the airline counter staff on Tuesday and rather than wait patiently for the process to take its due course, he decided to destroy its facilities at the terminal.
Iwarah hinted its computer and other facilities were destroyed during the check-in formalities of its Lagos-Abuja flight.
Iwarah, added that the airline declared in a letter addressed to the passenger that his conduct was “unacceptable” and constituted a safety risk to other members of the flying public and its staff.
He emphasised that the management took the decisive action to blacklist the unruly passenger in discharge of its obligation to protect members of the flying public and staff from harm.
Iwarah said the airline had in the past issued statements warning that it would no longer tolerate attacks on its staff and destruction of its facilities by passengers.
Apart from the unnamed passenger, Iwarah added that the airline was also reviewing about 14 cases of other unruly passenger behaviours to determine the appropriate sanction to mete out to them.
He said: “During the check-in formalities of our Lagos-Abuja Flight P47128 at the General Aviation Terminal of the Murtala Muhammed Airport, Ikeja, Lagos on Tuesday, May 15, an impatient passenger standing in the queue suddenly flew into a rage and destroyed one of our computers. The unruly passenger claimed he destroyed the check-in system because the process was too slow.
“We were, therefore, compelled by the need to guarantee the safety of members of the flying public and our staff to blacklist the passenger and to signal our resolve to henceforth penalise violent conduct towards our valued guests and staff as well as view unwarranted destruction of our facilities very seriously. We are currently reviewing about 14 similar cases to determine the appropriate action to take.
“In the last few months alone, our staff have frequently been attacked by aggrieved passengers at the slightest excuse. Facilities costing huge sums have also been destroyed in the process. This easy resort to violence by unruly passengers often results in flight disruptions, delays and frustrates our resolve to deliver the best flight experience to the flying public. This trend poses a grave danger to the lives of our esteemed guests and staff and such unruly passengers are no longer welcome on any of our flights.”
Iwarah, however, said that the airline would continue to take all reasonable steps within its capacity to check violent conduct and urged the regulatory authorities and security agencies to take a tough stand against this trend to ensure that the safety of law-abiding travellers and aviation staff was not compromised.