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Air Peace Refunds UK-based Nigerian Whose Flight Tickets Were Wrongly Declared Invalid After SaharaReporters’ Story

Air peace
December 7, 2022

Akintola had narrated how he booked three domestic flights with Air Peace as he was returning to Nigeria and intended to utilise the tickets when he arrived in the country.

Air Peace airline has refunded the sum of N120,600 to a United Kingdom-based Nigerian, Akintola Olawale Michael, after his flight tickets were declared invalid despite payment.

Akintola had narrated how he booked three domestic flights with Air Peace as he was returning to Nigeria and intended to utilise the tickets when he arrived in the country.

However, the tickets were declared invalid when he got to the Lagos airport.

According to him, he booked Abuja to Akure flight at the sum of N60,300; Akure to Lagos at the sum of N60,300 and Lagos to Akure at the sum of N120,600 and made payment for the flight tickets on November 18, via bank transfer after the airline generated an account number for him in his name.

“I booked those flights via the same process and when I got to Abuja from the UK to board one of my flights, I was told my flight reference number wasn't valid. I showed them evidence of payment and I asked them to confirm my other flights which they said were also valid.

“They referred me to their customer care agent which helped me to mail the head office and they got back to her that none of those flight details were valid. 20 mins later, she got an email that my flight to Akure is valid but the remaining two were not valid,” he had told SaharaReporters.

Akintola added that when he eventually managed to get to Akure, he tried to reach out to the Air Peace customer care agent at Fidelity Bank and explained himself to the female customer care agent but she told him that she needed proof of payment.

“I showed her everything, my account statement with one of my phones and a screenshot but she said that was not valid.

“She said I should go to my bank and get a print out of my account statement for her to know. I went to my bank, my account officer gave me a transactional ID for that payment and said that with the transactional ID, she will trace the money in their own (Air Peace) account. She also gave me my account statement to give her (Air Peace) customer care agent, which I did.

“I gave her everything but she said that was not what she needed. I asked her what else she needed, that this money is with them but she said she wanted the transaction slip but my bank said they can’t print out the slip for me again because the transaction was already more than seven days, but she insisted that is the only thing she needed to trace the money in their own account.”

Speaking to SaharaReporters on Tuesday, Akintola said he had been refunded by the bank.

“I just got refunded; SaharaReporters did it. A lady called me immediately after the story was published on Monday and apologised for everything that happened. Thanks to the SaharaReporters’ team for being the voice of the voiceless,” he said.

 

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Travel