In the suit numbered HOD/124/2021, the plaintiff accused Netflix and UBA of colluding to repeatedly withdraw funds from Mr. Akingunola's account without consent.
The Country’s Head of Office, Network for the Actualisation of Social Growth and Viable Development (NEFGAD), Mr. Akingunola Omoniyi, has dragged Netflix Nigeria Limited and United Bank for Africa PLC (UBA) before the High Court of Nigeria, Ondo State Division, for alleged abuse of One-Time Passwords (OTPs) and unauthorised access to his bank account.
In the suit numbered HOD/124/2021, the plaintiff accused Netflix and UBA of colluding to repeatedly withdraw funds from Mr. Akingunola's account without consent.
In statement issued to SaharaReporters, the plaintiff, Akinguola said, "I never authorised Netflix as a co-signatory to my UBA account and did not agree to recurring transactions beyond an initial one-month subscription period."
He asserted that he provided his ATM details to Netflix for a single transaction to cover a subscription from May 21, 2021, to June 21, 2021. However, Netflix allegedly continued to draw money from his account monthly, with the apparent facilitation of UBA.
According to him, this unauthorised access led to numerous debits against his account, which were executed without his knowledge or approval.
Mr Akingunola said he had raised serious concerns about the breach of fiduciary duty by UBA, stating that the bank failed to seek his consent for ongoing transactions.
He emphasised that UBA did not have the authority to expose his account to Netflix or any third party beyond the specified one-month subscription, saying the oversight represents a significant breach of duty and negligence on the part of UBA.
He said "Netflix and UBA acted in collusion to defraud me by facilitating continuous unauthorised debits from my account. After I had provided my banking details for the initial subscription period, Netflix and UBA conspired to keep drawing funds arbitrarily and fraudulently, and it persisted without any prior notice to or approval from me."
In the suit filed through his lawyers, the plaintiff argued that as its name implies ‘’One Time Password (OTP) is a time bound-unique password that can only serve a single transaction’ hence, should not be fraudulently used to open customer’s account unrestricted for unauthorized deductions under any guise.
"That Netflix could use my ATM details beyond the agreed one-month subscription period was fraudulent and has violated our initial agreement. Despite several complaints, these unauthorized debits continued, prompting me to seek legal redress."
Mr. Akingunola's legal team has demanded that the court hold Netflix and UBA accountable for the unauthorized transactions and the subsequent financial loss. They argue that the bank, as the keeper of Mr Akingunola's funds, had a duty to notify him and confirm each transaction before processing, which was not adhered to.
Mr. Akingunola underscored that the collusion between Netflix and UBA to continuously withdraw money from his account without consent constitutes fraud, dishonesty, and a breach of trust. He insisted that UBA's failure to notify him of each transaction and seek his explicit consent for recurrent payments is central to the lawsuit.
He said despite a series of court services to Netflix, the organisation has failed to send even a representation or appear in court since the commencement of the case, saying it underscored the organisation's disregard for the law of the country and weakness in the government's enforcement of customers right and responsibilities of service providers in managing customer's details.
"It is important that the government look into issues concerning the security and misuse of customer banking details and OTPs by digital service providers and banks in the country. They need to set a significant precedent for customer rights and the responsibilities of financial institutions in safeguarding account information."
The case has been adjourned to the 15th of July, 2024.